Contact Us

We are here for you! Use the contact form below if you have questions or comments about your order, or if you just want to say 'hello'!

Contact Us

Office hours are Monday to Friday, 9:00AM to 5:00PM PST. Any e-mails received over the weekend or after hours will be responded to next business day.

Important: Please be advised that e-mails containing tracking information and responses to Contact Us forms can sometimes be marked as spam accidentally. If you are awaiting a response to an inquiry, or have not received an update on your order status, please check your junk folder. If there is no response, feel free to re-submit your inquiry!

We look forward to assisting you!

FairCannaCare Hours

Monday – Friday: 9:00AM – 5:00PM PST
Saturday – Sunday: CLOSED

IMPORTANT NOTICE:

Please be advised Customer Support is on holidays from 5PM PST on Friday, Nov 15th through to 9AM PST on Wednesday, Nov 20th.

Order processing will continue as normal during business hours and this will not affect shipping during these days.

If you are in need of customer support during this time, please utilize our Frequently Asked Questions.

If you are looking for tracking information, please check your e-mail junk and spam folders for the Canada Post communication. Alternatively, you can use Canada Post’s tracker. Simply input your order number where it asks for the tracking number, then confirm the ship-to postal code and you will see your scans!

For all other inquires, we will respond on Wednesday, November 20th. We sincerely appreciate your support!

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